What Is the First Call You Should Make After a House Flood?
Last updated October 23, 2026
The short answer
Prioritize Safety Above All Else
Immediate danger requires immediate action. If anyone has been shocked or injured, call 911 before doing anything else. If the floodwater is rising rapidly, your priority is to evacuate to a safe, dry location. Do not re-enter your home until it is declared safe by authorities or a qualified electrician.
Once everyone is accounted for and safe, you can address the property. Standing water can hide electrical hazards or structural weaknesses. Avoid walking through flooded areas until the main power is confirmed off. Swift action is critical to prevent secondary damage, such as mold growth or wood rot.
Shut off Utilities to Prevent Hazards
Your next critical step is to stop the flow of water and power. If you know the location and can do so safely, turn off your home's main water valve. This stops more water from entering and worsening the situation. If you live in Chandler, keep your shutoff valve location written down in an accessible place.
You must also shut off electricity at the main breaker panel. Do not enter standing water to reach the panel. If the panel is in a flooded area or you are unsure, call your utility company or a qualified electrician to disconnect power. Similarly, if you smell gas, leave immediately and call the gas company from outside.
Contacting Water Damage Professionals
After utilities are secured, your call for property restoration goes to the pros. The specialists have the equipment and training for thorough water extraction, drying, and sanitization. They assess the extent of the damage hidden behind walls and under floors, which is not a task for typical do-it-yourself methods.
The pros create a drying plan to save as much of your structure and belongings as possible. Their work helps prevent mold, which can start growing within 24 to 48 hours in damp conditions. The cost for this service often ranges widely, as it depends on the size of the affected area, the water category, and the required drying time. Prompt action is important to limit secondary damage.
Notifying Your Insurance Provider
You should contact your insurance company early in the process to report the loss. Have your policy number ready and be prepared to describe what happened. Take photos and videos of all damage before any cleanup begins, as this provides visual evidence for your claim. Do not discard damaged items until an adjuster has seen them.
Your insurance company will guide you on their specific claim filing process. Policies vary, and your insurer decides what is covered. They may have a list of preferred providers, but you can choose your own. Keep detailed records of all conversations and receipts.
- Notify your agent or the insurer's claims department.
- Provide your name, policy number, and a brief description.
- Document all damage with clear photos and video.
- Make a list of all damaged or lost items.
- Save receipts for any temporary repairs or living expenses.
- Follow your insurer's instructions for the claims process.
Initial Steps You Can Take Safely
While waiting for the pros, you can safely begin mitigating damage if it is safe to be inside. Move undamaged furniture and valuables to a dry area. Remove rugs and other soaked, portable items from the wet floor to aid drying. Ventilate the area by opening windows if outdoor air is drier, but avoid using household fans on standing water.
Be cautious about what you touch and attempt. Do not use a regular household vacuum to remove water. Do not enter rooms with sagging ceilings. Wear protective gear like rubber boots and gloves if you must be in contact with water. Leave major extraction and structural drying to the professionals with industrial equipment.
Talk to someone now
Call (480) 526-4676 any time, day or night, and describe what happened.
Call Now (480) 526-4676Frequently asked questions
Should I call my insurance company or the restoration pros first?
Call for emergency help first if needed, then secure utilities. After that, you can call both your insurance company and local water damage pros nearly simultaneously. It is practical to start the claims process and the mitigation process without significant delay.
What if the flood is from a sewage backup?
Sewage water is a serious health hazard. Avoid all contact and do not attempt cleanup yourself. Evacuate the area and call local water damage pros immediately. They have the training and protective equipment to handle contaminated water safely and properly.
How long do I have to start the drying process?
You should begin drying your home as soon as it is safe to do so. Mold can begin to grow within one to two days. Quick action by the pros helps limit the damage and can reduce the overall cost and scope of repairs needed.
More questions and answers
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- How Does a Letter of Map Amendment Change Flood Risk?
- Why Is Stopping Water Flow the Very First Step?
- What Is Excess Flood Insurance and Do You Need It?
- Is There Always Mold After a Flood?
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